TGDD Warranty Policy: A Comprehensive Guide

TGDD’s warranty policy is highly regarded by consumers for its transparency, clarity, and convenience. Let’s delve into the details of this policy so you can shop with confidence for tech products at TGDD stores nationwide.

Key Highlights of TGDD’s Warranty Policy

TGDD is committed to providing customers with complete peace of mind when shopping with its transparent and convenient warranty policy. Here are the key highlights of this policy:

• Diverse Warranty Periods: Depending on the product type and brand, the warranty period can range from 12 to 36 months.
• Genuine Product Warranty: TGDD guarantees that all products are genuine and are covered by warranty at authorized service centers or directly at TGDD’s warranty center.
• Easy Returns and Exchanges: Within 15 days, you can return or exchange a product if a manufacturer defect is discovered.
• Dedicated Customer Support: TGDD’s team of consultants is always ready to answer any questions you may have about the warranty policy and support you throughout the product usage process.

TGDD Warranty Policy

Cases Covered Under TGDD’s Warranty

TGDD’s warranty policy applies to cases where the product has technical defects due to the manufacturer, such as:

• Hardware Defects: Screen, battery, camera, speaker, etc.
• Software Defects: Operating system, applications, etc.
• Manufacturing Defects.

Note:

• The product must still be within the warranty period.
• The defect must be determined to be caused by the manufacturer and not fall under the cases excluded from warranty coverage.

Cases Not Covered Under TGDD’s Warranty

To ensure your rights, please note the cases not covered under TGDD’s warranty:

• Damage Caused by User: Drops, water damage, incorrect power supply usage, etc.
• Expired Warranty Period.
• Products Repaired or Modified by Unauthorized Personnel.
• Products with Missing, Damaged, or Altered Warranty Seals.

Warranty Claim Process at TGDD

To utilize the warranty service at TGDD, you can follow these steps:

1. Verify Warranty Information: Confirm the product’s warranty period by checking the purchase invoice or contacting the TGDD hotline.
2. Bring the Product to a Warranty Center: You can bring the product directly to the nearest TGDD store or an authorized service center.
3. Provide Information and Documents: You need to provide complete personal information, describe the product defect, and present the purchase invoice and warranty card (if applicable) to the TGDD staff.
4. Await Confirmation and Receive the Product: After receiving the product, TGDD will conduct an inspection and inform you of the warranty status as soon as possible.

Tips to Protect Your Warranty Rights

• Always keep your purchase invoice and warranty card safe.
• Carefully check the warranty seal upon receiving the product.
• Read the user manual thoroughly before use.
• Use genuine accessories to ensure product performance and durability.
• Contact TGDD immediately when the product encounters any issues for timely support.

Frequently Asked Questions about TGDD’s Warranty Policy

1. Can I extend the warranty period for a product at TGDD?

Currently, TGDD does not offer a warranty extension program. However, you can explore extended warranty packages from other reputable service providers in the market.

2. Can I claim warranty for a product purchased at TGDD in a different province?

Absolutely. You can bring the product to any TGDD store nationwide for warranty support.

3. How long does warranty repair take at TGDD?

The repair time depends on the extent of the product damage. TGDD commits to processing it as quickly as possible and will inform you of the specific timeframe.

4. If my product cannot be repaired, how will TGDD handle it?

If the product cannot be repaired, TGDD will replace it with a new product of the same model or provide a refund according to the manufacturer’s policy.

5. How can I contact TGDD’s customer service department?

You can contact TGDD’s customer service department via hotline, email, website, or visit the nearest TGDD store.

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• Nguyen Kim’s Shipping Policy
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TGDD’s warranty policy is built on the principle of providing customers with absolute satisfaction and peace of mind. Come to TGDD to experience shopping for genuine tech products with the most reputable and professional warranty policy.

For support, please contact Phone Number: 0968239999, Email: [email protected] Or visit the address: No. TT36 – CN9 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi. We have a 24/7 customer care team.