The Role of an Automotive Service Advisor: A Beginner’s Guide
The role of an automotive service advisor, especially for trucks, is becoming increasingly important. Let’s explore what an automotive service advisor does with XE TẢI HÀ NỘI!
An automotive service advisor consulting with a customer
Who is an Automotive Service Advisor?
They are the bridge between the customer and the service department, the “doctor” who diagnoses and prescribes the most effective treatment plan for your vehicle.
Job Description
The job of an automotive service advisor is diverse and includes:
- Greeting customers: Recording information, listening to needs, and understanding vehicle issues.
- Vehicle inspection: Performing a preliminary vehicle inspection with a technician to determine its condition and required maintenance or repairs.
- Service consultation: Providing optimal repair and maintenance solutions, clearly explaining the vehicle’s condition, repair plan, estimated cost, and completion time.
- Creating repair orders: Relaying information to the technical department, monitoring repair progress, and providing updates to customers.
- Explaining invoices: Detailing invoice items to customers after service completion.
- Customer care: Answering questions, handling complaints (if any), and maintaining positive customer relationships.
An automotive service advisor inspecting a vehicle with a customer
Service Price List (Reference)
| Service Item | Estimated Price (VNĐ) |
|---|---|
| Oil Change | 1,000,000 – 2,500,000 |
| Oil Filter Replacement | 200,000 – 500,000 |
| Engine Air Filter Replacement | 300,000 – 800,000 |
| Brake Inspection | 150,000 – 300,000 |
| Full Maintenance | 2,000,000 – 5,000,000 |
Note: Prices are for reference only and may vary depending on vehicle type, brand, and service provider.
Important Notes When Working with an Automotive Service Advisor
- Choose a reputable establishment: Select reputable dealerships or garages with proper operating licenses.
- Communicate clearly: Describe your vehicle’s problems and your expectations to the service advisor in detail.
- Request a detailed quote: Before agreeing to repairs, request a detailed quote for each item.
- Keep invoices and receipts: This will assist with potential complaints or warranty claims.
Frequently Asked Questions
1. What should I do if my truck breaks down on the road?
Answer: Stay calm, turn on hazard lights, place warning signs, and contact roadside assistance or the nearest truck dealership.
2. What does periodic truck maintenance include?
Answer: Oil changes, oil filter replacement, air filter replacement, brake inspection, tire inspection, electrical system check, coolant check, etc.
How to Choose the Right Truck
XE TẢI HÀ NỘI proudly provides high-quality trucks at competitive prices. For consultation and support, please contact our hotline or visit our website xetaihanoi.edu.vn. We have branches in Hanoi’s inner districts such as Cau Giay, Hai Ba Trung, Hoan Kiem… and cover surrounding provinces.
Related Products
In addition to trucks, XE TẢI HÀ NỘI also offers products such as:
- Dump trucks
- Tractor trucks
- Specialized vehicles
Conclusion
We hope this article has helped you understand the role of an automotive service advisor. Be an informed consumer, choose reputable services, and take good care of your vehicle! Don’t forget to visit the XE TẢI HÀ NỘI website for more useful information.
About us
Đào Hoàng LONG
Blog Editor
Chúng Tôi luôn muốn trao đến tay khách hàng một sản phẩm tâm đắc nhất, một chiếc XE TẢI tốt nhất mà mọi người luôn muốn sở hữu.
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