Hanoi Truck’s Customer Information Collection Policy

“Trucks go everywhere, customers are everywhere” – Hanoi Truck understands that to best serve our customers, transparency in our information collection policy is paramount. So how does Hanoi Truck use your information? Let’s find out!

1. Commitment to Security – Building Lasting Trust

Just as a careful driver navigates each route, Hanoi Truck always prioritizes customer privacy. We are committed to collecting and using your information in a transparent, clear, and responsible manner.

2. Information Collected – Bridging the Connection

To accompany you on your business journey, Hanoi Truck may collect some personal information such as:

• Full Name: Helps us bridge the distance, addressing you personally and warmly.
• Phone Number: A quick communication link, enabling us to promptly support you anytime, anywhere.
• Email: Delivers the most useful information about products, services, and special offers from Hanoi Truck.
• Address: Helps us optimize transportation services, ensuring fast and convenient delivery for you.

3. Purpose of Use – Enhancing Your Experience

All information collected by Hanoi Truck aims to provide you with the best service experience:

• Product Consultation: Assisting you in choosing the most suitable truck for your transportation needs, such as box trucks, light trucks, vans, or 1-ton, 2-ton, 3.5-ton, and 8-ton trucks.
• Order Processing: Ensuring a fast, accurate, and convenient buying and selling process for you.
• Customer Care: Answering all your questions, providing technical support, and ensuring your complete satisfaction.
• Information Updates: You’ll be the first to receive information about promotions, new products, and attractive services from Hanoi Truck.

4. Information Security – A Solid Shield

Hanoi Truck employs the most advanced security measures to protect your personal information from unauthorized access, use, or disclosure.

5. Information Sharing – Trusted Connections

We are committed to not selling, renting, or exchanging your personal information to any third party, except in the following cases:

• Trusted Partners: Hanoi Truck collaborates with reputable partners to provide the best service for you.
• Legal Compliance: When requested by law enforcement agencies, we are obligated to provide information to ensure national security and social order.

6. Your Rights – Your Choice

You have the full right to access, edit, or request deletion of your personal information.

7. Contact Us – New Journey, New Trust

If you have any questions or concerns about Hanoi Truck’s customer information collection policy, please contact us via Phone Number: 0968239999, Email: [email protected] or visit us at: No. TT36 – CN9 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi. Hanoi Truck is always ready to accompany you on every journey!