Vietjet Refund Policy: A Comprehensive Guide

Vietjet’s refund policy applies when passengers need to change their flight schedule or cancel their flight for personal reasons. This article provides detailed information about the policy, procedures, and some important notes to help you easily request a refund from Vietjet.

Vietjet Refund Eligibility

Vietjet Air allows passengers to request a flight refund in the following cases:

• Flight cancellation by the airline: When a flight is canceled due to technical issues, bad weather, or other force majeure events from Vietjet, passengers will be fully refunded or offered an alternative flight.
• Flight cancellation by the passenger: Passengers can proactively cancel their flight for personal reasons. However, the refund will depend on the type of ticket purchased and the cancellation notice period.
• Flight schedule change: Passengers can change their flight schedule (date, time, itinerary) before departure. However, this change may incur a fee.

Vietjet Refund Procedures

To request a refund from Vietjet, you can do the following:

• Online refund: Visit the official Vietjet Air website, select “Manage Booking,” enter your booking code and passenger name to submit a refund request.
• Refund via hotline: Call Vietjet Air’s hotline for direct assistance.
• Refund at a ticket office: Visit a Vietjet Air ticket office nationwide to request a refund.

Important Notes on Vietjet Refunds

• Refund processing time can take from 7 to 45 business days, depending on the original payment method and bank regulations.
• The refund fee will be deducted directly from the refunded amount. The fee depends on the ticket type, cancellation time, and Vietjet Air’s specific regulations at that time.

Frequently Asked Questions about Vietjet’s Refund Policy

1. Can I request a Vietjet refund after completing online check-in?

No. After completing online check-in, you will not be able to request a refund.

2. Will I receive a full refund if Vietjet Air cancels my flight?

Yes. If your flight is canceled due to Vietjet Air’s fault, you will receive a full refund of the ticket price.

3. What do I need to prepare when visiting a ticket office for a refund?

You need to bring your flight ticket or booking code, the payer’s identification documents, and documents proving the reason for flight cancellation (if any).

Vietjet Ticket Office

Learn More

For more details on Vietjet’s flight change and refund policy and other services, you can visit the website or contact the airline directly.

Customer Support

For assistance, please contact us by phone: 0968239999, Email: [email protected] Or visit us at: TT36 – CN9 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi. We have a 24/7 customer support team.