Nguyen Kim Customer Service: Putting Customers First

“Buying is easy, keeping customers is hard,” a saying from ancient times that still holds true today. In today’s fiercely competitive market, a good customer care policy is the “golden key” to helping businesses and stores retain customers in the long term, building trust and solid reputation. Speaking of good customer care policies, one cannot ignore Nguyen Kim, one of the “giants” in the electronics retail industry in Vietnam. So what is so special about Nguyen Kim’s customer care policy that makes customers “delighted”? Let “XE TẢI HÀ NỘI” find out in detail through the article below!

Nguyen Kim staff assisting a customer

Nguyen Kim’s Customer Care Policy: “Customers are Gods”

Nguyen Kim always believes that “Customers are Gods”, therefore, all of Nguyen Kim’s activities are aimed at bringing customers the best shopping experiences. From consulting, sales to warranty and after-sales, Nguyen Kim always puts the interests of customers first.

1. Professional and Dedicated Staff

Nguyen Kim has a team of trained consultants who have in-depth knowledge of products. Not only enthusiastically consulting and answering all customer questions, Nguyen Kim’s staff also “score points” with their dedication, thoughtfulness, always putting themselves in the customer’s shoes to understand and give the most helpful advice.

2. Multi-Channel, Convenient Shopping

Understanding the increasingly diverse shopping needs of customers, Nguyen Kim has developed a multi-channel sales system, from direct in-store to online via website and mobile application. No matter which form of shopping customers choose, they are entitled to attractive offers and thoughtful customer care policies.

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3. Fast Delivery, On-site Installation

Nguyen Kim is committed to fast and on-time delivery, supporting free on-site installation for customers. Especially for high-value orders, Nguyen Kim also has a policy of delivery by specialized trucks, ensuring absolute safety for products.

Nguyen Kim truck delivering goods to a customer

4. Thoughtful Warranty and After-Sales Policy

Nguyen Kim applies a genuine warranty policy for all products. In addition, customers also enjoy many attractive after-sales policies such as: exchange and return within 15 days, loyalty programs…

Frequently Asked Questions About Nguyen Kim’s Customer Care Policy

1. Does Nguyen Kim have a free delivery policy?

Nguyen Kim applies a free delivery policy for orders worth from 500,000 VND or more within the inner city of Hanoi and Ho Chi Minh City.

2. What is the warranty period for Nguyen Kim products?

The warranty period for Nguyen Kim products depends on each product type and brand.

3. I want to return goods at Nguyen Kim, what should I do?

To return goods at Nguyen Kim, you need to bring the product with its original tags, purchase invoice to the nearest Nguyen Kim store.

“You Get What You Pay For”: Advice from Experts

According to Mr. Le Van An, a marketing expert, shared in the book “Secrets to Retaining Customers”: “A good customer care policy is the most important factor determining the success of a business.” Nguyen Kim is a clear proof of this.

Illustration of effective customer care policy

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Conclusion

With a dedicated and professional customer care policy, Nguyen Kim has been and is affirming its position as one of the “giants” in the electronics retail industry in Vietnam. “Customers are Gods” is not just a saying but Nguyen Kim has turned it into a guideline for all business operations.

Need support? Please contact:

Phone Number: 0968239999

Email: [email protected]

Address: No. TT36 – CN9 Street, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

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