Steelseries Warranty Policy at Hanoicomputer

Hanoicomputer’s Steelseries warranty policy is a major advantage for customers purchasing high-quality gaming gear. We strive to provide complete peace of mind with a transparent, fast, and professional warranty process for all Steelseries products.

Reliable Warranty Commitment at Hanoicomputer

As an authorized Steelseries partner, Hanoicomputer is committed to providing genuine products with manufacturer warranties. We understand that a quality gaming headset, keyboard, or mouse is an essential tool for gamers.

Steelseries Warranty Policy

Standard Steelseries Product Warranty Periods

Depending on the Steelseries product, the warranty period ranges from 12 to 24 months. For the exact warranty period of the product you are interested in, please refer to the detailed information on the Hanoicomputer website or contact our support team directly.

Valid Warranty Conditions

To be eligible for Steelseries warranty service at Hanoicomputer, your product must meet the following conditions:

• The product is still within the warranty period, calculated from the date of purchase indicated on the invoice.
• The product exhibits a manufacturer defect, excluding user-caused damage.
• The product retains the original warranty seals from both Hanoicomputer and Steelseries.

Fast and Transparent Warranty Process

Hanoicomputer strives to provide the fastest and most convenient warranty process for our customers:

1. Information Reception: Customers can contact Hanoicomputer directly via hotline, email, or by visiting a store to report the product issue.
2. Product Inspection: Hanoicomputer’s technicians will inspect the product to determine the cause of the problem.
3. Warranty Handling:
   • If the defect is due to the manufacturer, Hanoicomputer will provide free warranty service according to Steelseries’ policy.
   • If the damage is user-caused, Hanoicomputer will inform you of the repair cost (if any) and advise on the best solution.
4. Product Return: After completing the warranty process, Hanoicomputer will contact you to arrange product pickup or delivery.

Hanoicomputer Service Center

Important Notes

• Please retain your purchase invoice and warranty card to receive full warranty service.
• Hanoicomputer is not responsible for warranty claims for damage caused by users, such as drops, water damage, or incorrect power supply usage.
• In certain cases, the warranty period may vary according to Steelseries’ policy.

Conclusion

The Steelseries warranty policy at Hanoicomputer is built on transparency, reliability, and a commitment to customer satisfaction. With our professional and dedicated team, Hanoicomputer is always ready to assist and answer all your questions regarding the warranty policy and Steelseries products.

Frequently Asked Questions

1. Where can I check the warranty period of my Steelseries product?

   You can check the warranty information directly on the Hanoicomputer website, contact our hotline, or visit a store for assistance.

2. If my Steelseries product is damaged due to user error, will Hanoicomputer provide repair services?

   Yes, Hanoicomputer will still assist in repairing your Steelseries product; however, the repair cost will be borne by the customer.

3. How long does the warranty process take at Hanoicomputer?

   Depending on the product’s condition and the nature of the damage, the warranty process can take 3-7 business days.

4. Can I visit a Hanoicomputer store directly for Steelseries product warranty service?

   Yes, you can bring your product directly to any Hanoicomputer store nationwide for warranty assistance.

5. Does Hanoicomputer provide warranty service for Steelseries products that have expired warranties?

   Hanoicomputer will still assist in inspecting and advising on repairs for your Steelseries product. However, the repair cost will be the responsibility of the customer.

Need More Support?

For more detailed advice on the Steelseries warranty policy and other quality gaming gear products, please contact us:

Phone Number: 0968239999

Email: [email protected]

Address: No. TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

We have a 24/7 customer service team ready to assist you!