Tiki Warranty Policy: Shop with Confidence

The old saying goes, “A thing lasts longer with good care.” But sometimes, even with the utmost care, products can malfunction due to technical issues. That’s when a warranty policy becomes your safeguard, ensuring peace of mind and protecting your consumer rights. Tiki, a leading and reputable online marketplace, offers a clear and transparent warranty policy, proving itself a trustworthy companion on your shopping journey.

Are you curious about Tiki’s warranty policy? Don’t worry! This article provides all the essential information, empowering you to shop confidently and enjoy a seamless experience with Tiki!

Tiki’s Warranty Policy – Maximum Protection for Customers

What Does Tiki’s Warranty Cover?

Tiki commits to providing warranties for all products sold and delivered by Tiki, including:

• Authentic Products: Tiki says no to counterfeit and imitation goods. All products undergo rigorous quality checks, ensuring clear origins and authenticity.
• Manufacturer Defects: Tiki takes responsibility for technical defects originating from the manufacturer within the warranty period.
• Accurate Product Information: Product information on Tiki is always accurate and comprehensive, allowing you to make informed purchasing decisions.

Tiki Warranty Banner

Warranty Period

The warranty period varies depending on the product and is clearly stated on the product detail page. Generally, the warranty period ranges from 6 months to 2 years.

For example, Mr. Tran Van A in Cau Giay District, Hanoi, purchased a blender on Tiki with a 12-month warranty. During use, the blender’s motor malfunctioned. Mr. A contacted Tiki and received free warranty support.

Warranty Process at Tiki

To benefit from the warranty policy, simply follow these 3 easy steps:

1. Check Warranty Information: Verify the warranty period and conditions on the warranty card (if applicable) or on Tiki’s website.
2. Contact Tiki: Call the hotline, use the online chat, or send an email to Tiki to report the product defect and request warranty service.
3. Send the Product for Warranty: Send the product to Tiki following the provided instructions. Tiki will inspect and process the warranty claim as quickly as possible.

Tiki Warranty Process Flowchart

Frequently Asked Questions about Tiki’s Warranty Policy

Does Tiki Offer Warranty for Products Purchased During Promotions?

Yes, Tiki applies its warranty policy to all products purchased during promotional periods. The saying “You get what you pay for” is a thing of the past. Now, you can enjoy peace of mind even when purchasing discounted items on Tiki!

Can I Take the Product Directly to the Manufacturer’s Authorized Service Center?

Yes, you can take the product directly to the manufacturer’s authorized service center for faster support. However, remember to bring the warranty card (if applicable) and relevant documents.

If the Product is Damaged Due to My Fault, Will Tiki Cover the Warranty?

If the product is damaged due to user error, Tiki’s warranty policy will not apply. However, Tiki will still assist you in repairing the product at a reasonable cost.

Can I Exchange or Return the Product Instead of Requesting Warranty Service?

Within 7 days of receiving the product, you can exchange or return it if it has a manufacturer defect or does not match the description on the website.

You can find more information about Tiki’s return and exchange policy here.

Important Notes Regarding Tiki’s Warranty Policy

• Keep the warranty card and purchase invoice for faster support.
• Do not attempt to repair or modify the product yourself.
• Clean and maintain the product properly according to the manufacturer’s instructions.

Tiki’s warranty policy is transparent, clear, and always prioritizes customer satisfaction. Tiki strives to provide you with the most secure and reliable online shopping experience.

Tiki Customer Service Representative For consultation and support, please contact:

Phone Number: 0968239999

Email: [email protected]

Or visit us at: TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

We have a 24/7 customer service team.

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