FPT Play Box Warranty Policy in Hanoi

This article details the FPT Play Box warranty policy, outlining coverage, conditions, and procedures for customers in Hanoi. Understanding this policy ensures you know your rights and how to get support when needed.

FPT Play Box Warranty Period

FPT Telecom provides a 12-month warranty for all FPT Play Box devices. This period begins from the date of purchase, as indicated on your invoice. This ensures ample time to experience the product and receive timely support should any issues arise.

FPT Play Box Warranty Conditions

To qualify for warranty coverage, your FPT Play Box must meet specific conditions. The device must be within the warranty period, and the issue must be due to a manufacturer’s defect. Damages caused by user error, such as drops, water damage, or unauthorized repairs, are not covered under warranty.

FPT Play Box warranty conditions

FPT Play Box Warranty Procedure

If your FPT Play Box malfunctions, contact FPT Telecom’s support hotline for detailed warranty instructions. Provide your device’s serial number, purchase date, and a description of the problem. After confirming your information, FPT will guide you to the nearest service center or dispatch a technician for on-site inspection and repair.

Common Issues and Troubleshooting

Common FPT Play Box issues include internet connectivity problems, remote control malfunctions, and lagging video. For simple issues, try troubleshooting at home by restarting the device, checking network connections, or updating the software. If problems persist, contact FPT’s technical support for assistance.

Extended Warranty Policy (If Applicable)

FPT Telecom may offer extended warranty packages for the FPT Play Box, providing longer coverage and additional benefits. Inquire about these packages at FPT Telecom stores or on their website.

Benefits of Purchasing an Extended Warranty

An extended warranty offers advantages like reduced repair costs, prompt and dedicated technical support, and peace of mind for prolonged device usage.

Conclusion

The FPT Play Box warranty policy protects customer rights and ensures satisfaction. Understanding this policy provides confidence in using the device and knowing how to address issues.

FAQ

1. What is the warranty period for the FPT Play Box? (12 months)
2. What should I do if my FPT Play Box malfunctions? (Contact FPT Telecom’s support hotline)
3. Which damages are not covered under warranty? (Damages caused by user error)
4. Where can I purchase an extended warranty? (At FPT Telecom stores or on their website)
5. How do I check the serial number of my FPT Play Box? (Usually printed on the box or the bottom of the device)
6. Can I repair my FPT Play Box myself if it malfunctions? (No, do not attempt repairs yourself. Contact technical support.)
7. Does FPT offer on-site warranty service? (Yes, depending on the specific situation)

Common Customer Questions and Scenarios

Customers often inquire about warranty coverage for network connectivity issues, software errors, or hardware malfunctions. We are always ready to answer questions and provide the best possible support.

Suggested Related Articles and Resources

Explore other FPT Telecom services on our website. Related articles that may interest you include: “FPT Play Box User Guide”, “FPT Play Service Packages”, and “Comparing FPT Play Box Models.”

For assistance, contact us at Phone: 0968239999, Email: [email protected] or visit us at: TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi. We have a 24/7 customer service team.