Hanoi Watch Shop Warranty Policy

Our warranty policy is built on trust and a commitment to providing our customers with complete peace of mind. We understand that a watch is not just a timekeeping device but also an accessory that reflects personal style and individuality.

Commitment to Reliable Warranty

Hanoi Watch Shop provides a warranty for all authentic watches purchased at our store and official website. Our warranty policy is always transparent, clear, and ensures maximum benefits for our customers.

Warranty Period

The warranty period for each product varies depending on the specific brand and model.

• Authentic Watches: Warranty period from 1 to 5 years.
• Luxury Watches: Warranty period can be up to 10 years or according to the brand’s own policy.

Detailed information about the warranty period will be clearly stated on the warranty card included with the product.

Warranty Coverage

Within the warranty period, Hanoi Watch Shop is responsible for providing free warranty service for manufacturer’s technical defects such as:

• Movement malfunctions (inaccurate timekeeping, stoppage, etc.)
• Hand and dial defects
• Water damage under normal use conditions (for water-resistant watches)

Exclusions from Warranty

The Hanoi Watch Shop warranty policy does not apply to the following cases:

• Damage caused by user error (drops, impacts, unauthorized repairs, etc.)
• Normal wear and tear (leather straps, glass, etc.)
• Natural disasters, fire, floods, etc.
• Products that have expired warranty periods.
• Products without a warranty card or with an invalid warranty card.

Quick and Easy Warranty Process

To benefit from our warranty policy, please bring the product along with the warranty card directly to our Hanoi Watch Shop store or contact us via our hotline for assistance.

Step 1: Contact Hanoi Watch Shop via hotline or visit our store to report the issue with the product requiring warranty service.

Step 2: Our staff will receive the product, inspect its condition, and verify warranty information.

Step 3: Hanoi Watch Shop will carry out the warranty service (if the defect is determined to be covered by the warranty).

Step 4: The customer will receive the product back after the warranty service is completed.

Hanoi Watch Shop is committed to providing our customers with fast, professional, and dedicated warranty service.

Benefits of Choosing Hanoi Watch Shop

When you buy a watch at Hanoi Watch Shop, you can rest assured not only about the authenticity of the product but also about our reputable and transparent warranty policy.

• 100% Authentic Products
• Clear and Transparent Warranty Policy
• Experienced Technicians
• Professional and Dedicated Customer Service

Hanoi Watch Shop always prioritizes customer satisfaction. We believe that a reliable warranty policy is a crucial factor in building trust and long-term relationships with our customers.

Visit Hanoi Watch Shop for the best shopping and warranty experience!

For more information, please contact us:

Phone: 0968239999

Email: [email protected]

Address: No. TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi.