Imexpharm’s Quality Policy: Trust and Quality Build the Brand

As a leading pharmaceutical company in Vietnam, Imexpharm always prioritizes product and service quality. Imexpharm’s quality policy is built on the commitment to providing customers with high-quality, safe, and effective products that best meet the healthcare needs of the community.

Quality Management System Meets International Standards

Imexpharm applies the ISO 9001:2015 international quality management system standard throughout its production and business operations. This system ensures that all processes, from raw material selection, production, packaging, preservation, to distribution, are strictly controlled and comply with current regulations of the Ministry of Health and international standards.

Commitment to Input Material Sources

Input materials are the most important factor determining product quality. Imexpharm carefully selects reputable domestic and foreign raw material suppliers who meet strict quality standards. Each batch of raw materials is thoroughly inspected and evaluated before being put into production.

Modern and Closed Production Process

Imexpharm invests in modern machinery and production lines with high automation, meeting GMP-WHO (Good Manufacturing Practices – World Health Organization) standards. The production process is strictly controlled from input to output, ensuring consistent product quality that meets requirements for content, purity, and treatment effectiveness.

Highly Qualified Personnel

Imexpharm focuses on building a team of highly qualified and experienced staff with deep knowledge in the pharmaceutical field. The personnel are well-trained and regularly updated with new knowledge and skills to meet the increasingly high demands of the job.

Research and Development of New Products

Imexpharm continuously invests in research and development of new products to meet the increasingly diverse needs of the market and improve treatment effectiveness. New products are thoroughly researched and clinically tested before being launched, ensuring safety and efficacy for users.

Dedicated and Professional Customer Service

In addition to product quality, Imexpharm also focuses on customer service quality. Imexpharm’s team of pharmacists and consultants are always ready to assist and answer all customer questions in a dedicated and professional manner. Imexpharm is committed to providing customers with the highest satisfaction with products and services.

Imexpharm customer service representative assisting a client

Conclusion

The quality policy is the guiding principle for all of Imexpharm’s activities. With the motto “Trust and Quality Build the Brand”, Imexpharm is committed to providing customers with the best products and services, contributing to improving community health.

Frequently Asked Questions

1. What quality certifications does Imexpharm have?

Imexpharm is certified to ISO 9001:2015 for its quality management system and GMP-WHO for its manufacturing facility.

2. What is Imexpharm’s policy on environmental protection?

Imexpharm is committed to sustainable production and business practices, applying clean production technology and treating waste to meet standards.

3. How can I contact Imexpharm if I have questions about a product?

You can contact Imexpharm via hotline, email or website for advice.

4. Does Imexpharm have any loyalty programs?

Imexpharm has loyalty programs with many attractive offers.

5. Where are Imexpharm’s products available?

Imexpharm’s products are widely distributed nationwide and are available at hospitals and pharmacies across the country.

Learn More About:

• Imexpharm’s product lines
• Imexpharm’s community activities
• Career opportunities at Imexpharm

Contact us today for advice!

Phone Number: 0968239999 Email: [email protected] Or visit us at: TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi. We have a 24/7 customer service team.