FPT Truck Exchange Policy: Your Peace of Mind

What is FPT’s Truck Exchange Policy?

FPT’s exchange policy is our commitment to supporting customers by replacing products with new ones in case of technical issues or manufacturer defects. This policy applies to all FPT trucks, providing peace of mind and confidence in your purchase.

Who is Eligible?

This policy applies to all customers who purchase FPT trucks from authorized dealerships nationwide.

Exchange Conditions

To qualify for an exchange, the product must meet the following conditions:

• Purchase Date: The product must still be within the original manufacturer’s warranty period.
• Technical Defects: The product must have a verifiable technical issue or manufacturer defect confirmed by an FPT technician.
• Original Condition: The product must have all original labels and markings intact and must not have been repaired or had parts replaced by unauthorized personnel.

Exchange Process

1. Contact Us: Contact the FPT dealership where you purchased the truck or FPT’s customer service center to report the issue and request an exchange.
2. Inspection: An FPT technician will inspect the product to determine the cause of the problem.
3. Request Approval: FPT will review and approve the exchange request based on the inspection results.
4. Product Exchange: FPT will exchange the product for a new one of the same model as soon as possible.

Benefits of FPT’s Exchange Policy

• Complete Peace of Mind: Customers can have complete confidence in their FPT truck purchase, eliminating worries about potential malfunctions.
• Cost Savings: Product exchange saves customers money on repairs or part replacements.
• Professional Service: FPT is committed to providing prompt, professional, and dedicated customer support.

Important Considerations

• Carefully review the terms and conditions of the exchange policy before making a purchase.
• Handle the product with care and use it correctly to avoid unnecessary damage.
• Contact FPT immediately if you discover any issues with the product to receive timely assistance.

Frequently Asked Questions

Does the FPT exchange policy apply to used trucks?

The exchange policy only applies to new trucks purchased from authorized FPT dealerships and still under warranty.

How long does the exchange process take?

The exchange process time depends on product availability and the agreement between FPT and the customer.

Can I exchange for a different model?

The exchange policy only allows for exchanges of the same model.

In addition to the exchange policy, FPT offers other attractive benefits for truck buyers, such as:

• Financing with preferential interest rates.
• Free periodic maintenance service.
• Valuable genuine accessory gifts.

For more details about the exchange policy and other FPT promotions, please contact:

Phone: 0968239999
Email: [email protected]
Or visit us at: TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

Our 24/7 customer service team is ready to assist you!