Hanoi Truck’s Hassle-Free Return Policy

“Buying a truck is a big decision.” That’s why Hanoi Truck offers a transparent and straightforward return policy for your peace of mind. We want you to feel confident in your purchase.

Mr. Ba from Thai Nguyen, after browsing our website, fell in love with a 2-ton Dongfeng truck. Concerned about the long distance and whether the truck would match the online description, he was relieved by our flexible return policy, allowing thorough inspection upon delivery. “Thanks to this policy, I felt secure in my purchase,” Mr. Ba shared. “The truck runs smoothly, proving you get what you pay for!”

When Can You Return a Truck?

Hanoi Truck accepts returns under the following conditions:

• Manufacturer Defects: Engine malfunctions, transmission issues, electrical problems, etc.
• Inaccurate Product Description: Discrepancies in model, year, load capacity, color, etc.
• Shipping Damage: Scratches, dents from impacts, etc.

Return Procedures

To ensure your rights, follow these simple steps:

1. Thoroughly Inspect Upon Delivery.
2. Contact Hanoi Truck within 3 days of receiving the truck if any issues are found.
3. Provide Complete Information: Invoice, photos, videos (if available) of the defects.
4. Our specialist will review and respond within 24 hours.

Important Notes

• The truck must be in original condition, unused, and undamaged due to buyer error.
• Return shipping costs are the responsibility of the faulty party.

Shop with Confidence at Hanoi Truck

Our return policy reflects our commitment to product quality and customer satisfaction. We strive to provide you with the safest and most convenient online shopping experience.

Mr. Nguyen Van A, a truck market analyst in Hanoi, states: “A clear return policy is crucial for attracting customers in today’s booming e-commerce era. Hanoi Truck excels in this aspect.”

In addition, Hanoi Truck offers the latest salary policy and flexible financing options, making it easier for you to own your desired truck.

Contact us at 0968239999, Email: [email protected], or visit us at TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi. Our 24/7 customer service team is ready to assist you.

Let Hanoi Truck be your partner on the road to success!