Viettel Store Return Policy: A Comprehensive Guide

Viettel Store is a leading provider of genuine technology products, mobile phones, laptops, and accessories. Besides product quality, their return policy is a major concern for customers. This article provides detailed information about Viettel Store’s return policy, ensuring you understand your rights when shopping there.

Viettel Store Return Policy Banner

When Can You Return Products at Viettel Store?

Viettel Store offers a flexible return policy for customer convenience. You can request a return in the following cases:

• Manufacturer Defects: The product has technical issues, software errors, or manufacturing defects not caused by user error.
• Product Doesn’t Match Description: The received product differs from the description on the website, Viettel Store app, or information provided by staff.
• Damage During Shipping: The product is dented, broken, or damaged during delivery from Viettel Store.
• Change of Mind: In this case, the product must be intact, unused, and meet all of Viettel Store’s return conditions.

Viettel Store Return Conditions

To ensure your rights, note the following return conditions at Viettel Store:

• Return Period: Contact Viettel Store within 03 days of receiving the product for manufacturer defects, incorrect products, or shipping damage. For a change of mind, the return period is 07 days.
• Product Condition: The product must have intact seals and labels, be unused, and free from scratches, dents, or damage. Include the original box, accessories (if any), and accompanying gifts (if any).
• Proof of Purchase: Provide valid proof of purchase from Viettel Store, such as an electronic invoice, delivery slip, or payment receipt.

Viettel Store Return Procedures

To return a product, choose one of the following methods:

• In-Store Return: Bring the product and proof of purchase to the nearest Viettel Store.
• Online Return: Contact customer service at 1800.8123 (toll-free) or email [email protected] for instructions.

Important Notes on Viettel Store Returns

• Different return policies may apply to gifts, promotional items, and clearance products.
• Viettel Store reserves the right to refuse returns if the product doesn’t meet the stated conditions.
• In special cases, Viettel Store may apply flexible return policies to ensure customer satisfaction.

Frequently Asked Questions about Viettel Store’s Return Policy

1. Can I return a product purchased online at a Viettel Store?

Yes, you can return online purchases at any Viettel Store nationwide.

2. Do I have to pay for return shipping?

Viettel Store covers shipping costs for manufacturer defects, incorrect products, or shipping damage. For a change of mind, you are responsible for return shipping fees.

3. How long does it take to receive a replacement product?

Delivery time depends on your location. Typically, you’ll receive the replacement within 3-7 business days.

4. Can I exchange a purchased product for a more expensive one?

Yes, you can exchange for a higher-priced product by paying the price difference.

5. Can I request a cash refund for a returned product?

For cash payments, Viettel Store will provide a cash refund. For card payments, the refund will be credited to your bank account.

Viettel Store Return Policy FAQ

Need More Help with Viettel Store’s Return Policy?

We hope this article provided helpful information. For further assistance, call 0968239999, email [email protected], or visit us at TT36 – CN9 Road, Tu Liem Industrial Zone, Phuong Canh Ward, Nam Tu Liem District, Hanoi. Our customer service team is available 24/7.