Vietravel Cancellation Policy: A Comprehensive Guide

Understanding Vietravel’s cancellation policy is crucial before booking a tour. Knowing these guidelines will help you avoid potential issues and unexpected costs. Vietravel, a leading travel company in Vietnam, offers a clear and transparent cancellation policy, ensuring the rights of both customers and the company.

General Terms and Conditions of Vietravel’s Cancellation Policy

Vietravel prioritizes customer satisfaction. Therefore, the cancellation policy is designed to be flexible, depending on the tour type, cancellation time, and other specific conditions. However, cancellations will incur certain fees to compensate for pre-paid expenses such as airfare, hotel reservations, etc.

Vietravel's flexible cancellation policy depends on tour type, cancellation time, and specific conditions.

Vietravel Cancellation Fees

Cancellation fees depend on when you notify Vietravel of your cancellation relative to the departure date. Generally, the closer the cancellation is to the departure date, the higher the fee. Vietravel provides specific fee tiers for easy reference and calculation.

Cancellations Due to Force Majeure

In cases of force majeure such as natural disasters, epidemics, or political instability, Vietravel offers specific support policies for customers. This support may include partial or full refunds, or the option to transfer to another tour.

Vietravel Cancellation Procedures

To cancel a tour, contact Vietravel directly via phone, email, or visit a transaction office. Provide complete information about the booked tour and the reason for cancellation. Vietravel will process your request as quickly as possible.

Important Notes Regarding Vietravel Cancellations

• Carefully review the terms and conditions in the tour contract.
• Contact Vietravel immediately if you intend to cancel to minimize costs.
• Retain all documents related to booking and cancelling the tour.

Frequently Asked Questions About Vietravel’s Cancellation Policy

1. Can I cancel my tour online? You need to contact Vietravel directly to cancel your tour.
2. How long does it take to process a cancellation request? Vietravel will process your cancellation request as quickly as possible.
3. Will I receive a full refund if I cancel due to force majeure? Depending on the specific circumstances, Vietravel will offer specific support policies.
4. Can I transfer to another tour if I cancel? This may be possible, depending on tour availability and Vietravel’s policy.
5. How do I find out the cancellation fee for my tour? Contact Vietravel or review your signed contract.
6. What information do I need to provide when cancelling? You need to provide information about the booked tour and the reason for cancellation.
7. If I cancel 30 days before the departure date, what is the fee? Depending on the tour type, you need to contact Vietravel for detailed information.

Contact Vietravel to cancel your tour by phone, email, or in person at a branch office.

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Conclusion: Understanding Vietravel’s cancellation policy is essential before booking a tour. This allows you to proactively manage your itinerary and avoid unexpected costs. Vietravel’s cancellation policy is designed to be flexible and ensures the rights of both the customer and the company.

For assistance, please contact us by phone: 0968239999, Email: [email protected] Or visit us at: TT36 – CN9 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi. We have a 24/7 customer service team.