Magoon Return Policy: Peace of Mind for Truck Buyers

A comprehensive return policy is a crucial factor when purchasing a truck. Understanding this, Magoon strives to provide a flexible and transparent return policy, ensuring maximum customer satisfaction.

Product Return Commitment

Magoon commits to accepting product returns within 7 days of the customer receiving the vehicle, provided the truck remains in its original condition with all tags, unused, and accompanied by complete documentation.

Eligible Return Cases

Magoon’s return policy applies to the following cases:

• Manufacturer Defects: Including engine, transmission, electrical system malfunctions, etc.
• Inaccurate Product Description: Discrepancies in model, color, load capacity, etc., compared to the information on the website or sales contract.
• Damage During Shipping: Dents, scratches, or other damage caused by the shipping company.

Product Return Process

To return a product, please follow these steps:

1. Contact Us: Call our hotline at 0968239999 or email us at [email protected] to report the issue and request a return.
2. Provide Information: Provide complete information about the truck, purchase invoice, and photos (if applicable) as proof of the product defect.
3. Verification and Confirmation: Magoon will verify and confirm the information provided.
4. Product Return: After confirmation, Magoon will assist with product return or refund (depending on the case).

Important Notes on Product Returns

• Customers are responsible for transporting the product back to Magoon’s designated address.
• Magoon reserves the right to refuse returns for products that do not meet the required conditions.

Magoon – Your Partner on Every Road

Our flexible return policy demonstrates Magoon’s commitment to providing peace of mind and complete customer satisfaction.

Frequently Asked Questions about Magoon’s Return Policy

1. Can I return a truck after using it for a while?

Unfortunately, Magoon only accepts returns for unused products within 7 days of receipt.

2. What if my truck malfunctions after the warranty period expires?

Magoon still provides repair and genuine parts replacement at preferential prices.

3. How long does it take to process a return request?

Magoon will process return requests within 3 business days of receiving complete information.

4. Can I exchange for a different truck model?

Yes, you can exchange for a different Magoon truck model, provided the new truck’s value is equal to or higher than the old one.

5. Who is responsible for the shipping costs associated with a return?

The customer is responsible for the shipping costs of returning the product to Magoon’s designated address.

Learn More About Magoon

In addition to our return policy, Magoon offers other helpful information:

• Truck Price List: Access the latest price list for all Magoon truck models.
• Purchase Consultation: Receive assistance in choosing the right truck for your needs.
• Financing Assistance: Get help with financing options and preferential interest rates.

Contact us today for consultation and support!

Phone Number: 0968239999

Email: [email protected]

Address: No. TT36 – CN9 Road, Tu Liem Industrial Park, Phuong Canh Ward, Nam Tu Liem District, Hanoi.

We have a 24/7 customer service team.